Privacy Policy

1. Who we are

This Privacy Policy explains how Holo Voice LLC, a Georgia limited liability company and a Damani Holdings company ("Holo Voice", "we", "us"), the operator of Holo at callholo.com, collects, uses and protects information. It applies to business customers who use Holo ("customers") and to people who call a business that uses Holo ("callers"). Our mailing address is 5675 Jimmy Carter Blvd, Suite 725, Norcross, GA 30071.

2. Information we collect

From customers: your name, email, business name and details, the facts and prices you approve, on-call phone numbers, and billing information. Card payments are handled by our payment processor, and we don't store full card numbers.

From callers: your phone number, what you say on the call, and the details you give, such as your name, address or ZIP code, the job you need and the best time to call back. We also collect call information such as time, length, language and outcome. Calls are processed by AI and turned into transcripts and summaries, and may be recorded.

3. AI and call recording disclosure

Holo is an AI virtual assistant, not a person, and it says so on the call. Calls may be recorded and transcribed so we can deliver messages and summaries to the business you called and keep the service working well. If you don't want your call handled by an AI assistant or recorded, you can hang up and contact the business another way.

4. How we use information

We use information to answer calls and send messages, summaries and emergency alerts to the business you called. We also use it to show customers their call log, provide support, prevent spam and abuse, secure and improve Holo, bill customers, and meet legal obligations. A caller's information is shared with the business they called. We don't sell personal information, and we don't use callers' information to market to them.

5. Service providers

We use trusted providers to run Holo, including phone and messaging carriers, AI speech and language providers, cloud hosting, email delivery, and payment processing. They may only use information to provide their services to us.

6. Text messages (SMS) and consent

We only text people who opted in by texting our number or by submitting a Holo form with the SMS consent box checked. The box is unchecked by default. A phone call alone is not consent to receive texts. We record that consent. Reply STOP to opt out at any time, or HELP for help. Message and data rates may apply. We don't sell or share SMS consent or phone numbers with third parties for their marketing.

7. Data retention

We keep customer account information and call data (recordings, transcripts and summaries) while the account is active, so the customer can review it. After an account is closed, we keep call data until the customer asks us to delete it. To request deletion, email support@callholo.com. We'll confirm the request and delete or anonymize the data within 30 days, unless we need to keep some of it to meet a legal obligation, resolve a dispute or prevent abuse. Records of opt-outs and consent are kept as long as needed to honor them.

8. Security

We protect information with access controls, encryption in transit, and by keeping each business's data separate from other businesses'. No system is perfectly secure, but we work to protect your information and will notify affected parties of a breach as required by law.

9. Your choices and rights

Customers can view their call data in the dashboard and ask us to correct or delete it. Callers can ask the business they called, or email us at support@callholo.com, to access or delete information about their calls. Depending on where you live, you may have additional rights under state privacy laws. We'll respond to verified requests as the law requires.

10. Children

Holo is a business service and isn't directed to children under 13. We don't knowingly collect their personal information.

11. Changes

We may update this policy. If we make material changes, we'll notify customers by email or in the app before they take effect.

12. Contact

Privacy questions or requests: email support@callholo.com or write to Holo Voice LLC, 5675 Jimmy Carter Blvd, Suite 725, Norcross, GA 30071.