Terms of Service

1. Who we are

These Terms of Service ("Terms") are an agreement between you and Holo Voice LLC, a Georgia limited liability company and a Damani Holdings company ("Holo Voice", "we", "us"), which operates Holo at callholo.com. Our mailing address is 5675 Jimmy Carter Blvd, Suite 725, Norcross, GA 30071. By creating an account or using Holo, you agree to these Terms. If you use Holo for a business, you confirm you're authorized to accept these Terms for that business.

2. The service

Holo is an AI phone assistant for any business that takes calls, for example the trades. It answers calls to your business line, asks intake questions for your type of business, takes messages and callback requests, screens spam, and sends call summaries by email. Holo does not call or text anyone on its own today; phone alerts to an on-call technician and text alerts are coming soon. Holo uses artificial intelligence. It identifies itself as an AI phone assistant and is not a person.

Holo can make mistakes. It may mishear a caller, miss an emergency, or fail to deliver a call summary, for example because of phone-network, carrier, voicemail or internet problems. You remain responsible for your business, your jobs, your safety decisions and your callers. Holo is not an emergency service. Callers facing danger to life or property should call 911.

3. Your account and setup

You agree to give us accurate business information. Holo will only share the facts and prices you approve, so you're responsible for keeping them accurate and up to date. You're responsible for the phone numbers and email addresses you give us.

4. Call recording, transcripts and AI disclosure

Holo processes calls with AI and creates transcripts and summaries of them. Calls may also be recorded. You're responsible for making sure your use of Holo follows the call-recording and consent laws that apply to you and your callers. Some states require every party's consent before a call is recorded. We may play or read a disclosure at the start of a call, and you agree not to remove or change any disclosure we require.

5. Text messages (SMS)

If and when Holo sends text messages, they'll only go to people who opted in by texting our number or by submitting a Holo form with the SMS consent box checked (the box is unchecked by default), or to an owner who turns on text alerts for their own account. A phone call alone is not consent to receive texts. Message frequency varies, and message and data rates may apply. Recipients can reply STOP to opt out or HELP for help at any time. You agree not to use Holo to send marketing texts or messages to anyone who hasn't consented. Consent to texts is never a condition of buying anything.

6. Acceptable use

You agree not to use Holo for anything illegal, deceptive or harmful. That includes impersonating others, harassing callers, collecting payment card numbers by voice, robocalling, or calling people who have asked not to be contacted. We may suspend service if we reasonably believe it's being misused.

7. Plans, billing and price lock

Holo Answer is $199 per month and includes 1 Holo number and 500 call minutes. Holo Heavy is $499 per month and includes 3 Holo numbers and 2,000 call minutes. Extra minutes are $0.30 per minute on Holo Answer and $0.22 per minute on Holo Heavy. Extra numbers are $5 per month each. Plans are billed monthly in advance, with any usage over your plan billed for the month it happens, plus any applicable taxes. Calls that Holo screens out as spam never count toward your minutes. We'll tell you before any change to your plan or price.

Founding offer: the first 50 customers get free setup and their monthly price locked for 12 months from the date they sign up, as long as the account stays active and in good standing.

8. Cancellation and refunds

Holo is month to month. You can cancel anytime from your account or by emailing support@callholo.com. Cancellation takes effect at the end of your current billing period, and you keep the service until then. Fees already paid are non-refundable, and we don't give credits for partial months, except where the law requires otherwise or where we've made a billing error, which we'll correct.

9. Your data

You own your business information and your call data. You give us permission to use it to provide, secure and improve Holo, as described in our Privacy Policy. We don't sell your data or your callers' data.

10. Availability and changes

We work to keep Holo running around the clock, but we don't promise it will be uninterrupted or error-free. We may update Holo and these Terms. If we make a material change to these Terms, we'll notify you by email or in the app before it takes effect. If you keep using Holo after that, you accept the change.

11. Disclaimers and limitation of liability

To the extent the law allows, Holo is provided "as is". We disclaim implied warranties, including merchantability and fitness for a particular purpose. To the extent the law allows, we aren't liable for lost profits, lost jobs, or indirect or consequential damages. Our total liability for any claim is limited to the amount you paid us for Holo in the 3 months before the claim.

12. Governing law

These Terms are governed by the laws of the State of Georgia, USA, without regard to its conflict-of-law rules. Disputes will be handled in the state or federal courts located in Gwinnett County, Georgia, unless the law requires otherwise.

13. Contact

Questions about these Terms? Email support@callholo.com or write to Holo Voice LLC, 5675 Jimmy Carter Blvd, Suite 725, Norcross, GA 30071.